Due to the increasing use of remote work, understanding the dynamics of employee support and its implications for job satisfaction and work-life balance is crucial. Utilizing the Conservation of Resources (COR) theory as a theoretical framework, this research investigated how feeling supported by leaders and colleagues at work fosters work-life balance and job satisfaction among remote employees. The study involved 635 remote workers (females = 61%, mean age, 46.7, SD = 11) from various service-based industries and public administration in Italy. Results from the structural equation model showed a total mediating effect of job satisfaction in the link between colleague support and work-life balance (χ2(22) = 68.923, p = 0.00, CFI = 0.973, TLI = 0.955, RMSEA = 0.059 (90% CI = 0.044-0.075, p = 0.158), SRMR = 0.030), emphasizing the role of interpersonal relationships within the workplace in enhancing remote workers' job satisfaction and, consequently, their work-life balance. Contrary to expectations, the study found no significant direct or indirect link between leader support and work-life balance. This research highlights the significance of fostering strong social connections and ensuring employee satisfaction to promote well-being and work-life balance in remote work arrangements.
Keywords: COR theory; job satisfaction; remote working; social support; work–life balance.