The Whole Health Transformation at the Veterans Health Administration: Moving From "What's the Matter With You?" to "What Matters to You?"

Benjamin Kligler; Justeen Hyde; Cynthia Gantt; Barbara Bokhour

doi:10.1097/MLR.0000000000001706

The Whole Health Transformation at the Veterans Health Administration: Moving From "What's the Matter With You?" to "What Matters to You?"

Med Care. 2022 May 1;60(5):387-391. doi: 10.1097/MLR.0000000000001706.

Authors

Benjamin Kligler^{1

2}, Justeen Hyde^{3

4}, Cynthia Gantt¹, Barbara Bokhour^{3

4

5}

Affiliations

¹ Office of Patient Centered Care & Cultural Transformation, Veterans Health Administration, Washington, DC.
² Department of Family and Community Medicine, Icahn School of Medicine at Mount Sinai, New York, NY.
³ Center for Healthcare Organization and Implementation Research, VA Bedford Healthcare System.
⁴ Department of General Internal Medicine, Boston University School of Medicine, Boston.
⁵ Department of Population and Quantitative Health Sciences, University of Massachusetts Chan Medical School, Worcester, MA.

PMID: 35283434
DOI: 10.1097/MLR.0000000000001706

Abstract

The Veterans Health Administration is undergoing a system-wide transformation to a Whole Person/Whole Health approach to care. The Whole Health model of care is described including early outcome data on utilization and effectiveness. The paper describes the first 10 years of this transformation and provides lessons learned during that process regarding large-scale system change.

MeSH terms

Humans
Veterans Health*