Early Performance Trends After the Public Posting of Ambulatory Patient Satisfaction Reviews

J Patient Exp. 2019 Dec;6(4):329-332. doi: 10.1177/2374373519833649. Epub 2019 Mar 7.

Paige G Wickner^{1

2

3}, Christian Dankers^{1

3}, Melanie Green⁴, Hojjat Salmasian^{1

3}, Allen Kachalia^{5

6}

¹ Harvard Medical School, Boston, MA, USA.
² Division of Rheumatology, Allergy, and Immunology, Department of Medicine, Brigham and Women's Hospital, Boston, MA, USA.
³ Division of General Medicine, Department of Medicine, Brigham and Women's Hospital, Boston, MA, USA.
⁴ Press Ganey Associates, Inc. South Bend, IN, USA.
⁵ Division of General Medicine, Department of Medicine, Johns Hopkins School of Medicine, Baltimore, MD, USA.
⁶ Armstrong Institute for Patient Safety and Quality, Johns Hopkins Medicine, Baltimore, MD, USA.

No abstract available

Keywords: clinician–patient relationship; patient feedback; patient satisfaction; survey data.