This article describes the pharmacy management information systems environment currently being implemented at the Australian Department of Veterans' Affairs (DVA), and focuses on the objectives and design of the medication management program's management of information. As the system is new, it is too early to predict the difference that it will make to the operations and policy initiatives within the Medication Management section. The anticipated benefits are discussed. The user reaction, and the uses of these management data, are part of an ongoing benefits realisation study and the subject of a future article.