Post-operative telephone review is safe and effective: prospective study - Monash outpatient review by phone trial

ANZ J Surg. 2018 May;88(5):434-439. doi: 10.1111/ans.14280. Epub 2017 Dec 5.

Abstract

Introduction: Studies have shown that post-operative telephone follow-up is satisfactory and effective. As high quality evidence is scant, we conducted a randomized controlled trial to compare it against outpatient clinic review for emergency laparoscopic appendicectomy or cholecystectomy.

Method: Patients who received emergency laparoscopic appendicectomy or cholecystectomy were eligible for this study. Once recruited, they were randomly allocated to either clinic review or telephone follow-up on discharge. Participants were reviewed at 2 weeks after operation and contacted again at 4 weeks after initial follow-up for satisfaction survey.

Results: One hundred and seventy-nine participants were recruited with one withdrawn consent and six excluded. Ninety-six underwent laparoscopic appendicectomy and 76 had laparoscopic cholecystectomy. Ninety-six attended clinic review and 76 had telephone follow-up. The two groups were similar in baseline variables. Non-attendance rate was higher for clinic review cohort (24% vs 6.6%, P = 0.002). Participants who received telephone review reported higher satisfaction level (9.31 vs 8.85, P = 0.002), and most patients prefer telephone follow-up (73.1%, P < 0.0001). No difference was detected for missed complications (P = 0.354).

Conclusion: Telephone follow-up post laparoscopic appendicectomy or cholecystectomy is safe, satisfying and effective.

Keywords: Australia; appendectomy; cholecystectomy; laparoscopic; prospective studies.

Publication types

  • Randomized Controlled Trial

MeSH terms

  • Adult
  • Ambulatory Care*
  • Appendectomy*
  • Cholecystectomy, Laparoscopic*
  • Female
  • Humans
  • Male
  • Middle Aged
  • Patient Compliance
  • Patient Satisfaction
  • Postoperative Care*
  • Prospective Studies
  • Telemedicine*
  • Telephone*