[Talk to them: Narrative care within a person-centered care framework]

Abstract

The aim of this paper is to highlight the importance of narrative care in the attention of older people who receive care in institutions, underlining how its use provides a better understanding of the Person Centered Care (PCC) model and valuable strategies to put it into practice. To achieve this goal, firstly, we describe the relevance of a narrative approach for understanding the experience of the old person who receive care in institutions, with regards to individual aspects as well as to her/his relationships with professionals and the institutional discourse which contextualize these relationships. Secondly, we specify different ways in which the use of narratives could have an impact on the improvement of the quality of attention and well-being of older people receiving care in institutions.

Keywords: Atención centrada en la persona; Cuidados narrativos; Cultura organizacional; Interacción entre profesional y usuario; Narrative care; Organizational culture; Person centered care; Professional-user interaction; Reminiscence; Reminiscencia.