Accreditation in a public hospital: perceptions of a multidisciplinary team

Rev Bras Enferm. 2016 Jun;69(3):451-9. doi: 10.1590/0034-7167.2016690306i.
[Article in English, Portuguese]

Abstract

Objective: to analyze the perceptions of the multidisciplinary team on Accreditation in a public hospital.

Method: descriptive, exploratory, qualitative research, performed in May 2014, using recorded individual interviews. In total, 28 employees of a public hospital, Accredited with Excellence, answered the guiding question: "Tell me about the Accreditation system used in this hospital". The interviews were transcribed and subjected to content analysis.

Results: of the speeches, three categories emerged: Advantages offered by the Accreditation; Accredited public hospital resembling a private hospital; Pride/satisfaction for acting in an accredited public hospital.

Conclusion: participants perceived Accreditation as a favorable system for a quality management in the public service because it promotes the development of professional skills and improves cost management, organizational structure, management of assistance and perception of job pride/satisfaction.

MeSH terms

  • Accreditation*
  • Adult
  • Attitude of Health Personnel*
  • Cross-Sectional Studies
  • Female
  • Hospitals, Public / standards*
  • Humans
  • Job Satisfaction
  • Male
  • Middle Aged
  • Patient Care Team*
  • Young Adult