Discovering social events through online attention

PLoS One. 2014 Jul 30;9(7):e102001. doi: 10.1371/journal.pone.0102001. eCollection 2014.

Abstract

Twitter is a major social media platform in which users send and read messages ("tweets") of up to 140 characters. In recent years this communication medium has been used by those affected by crises to organize demonstrations or find relief. Because traffic on this media platform is extremely heavy, with hundreds of millions of tweets sent every day, it is difficult to differentiate between times of turmoil and times of typical discussion. In this work we present a new approach to addressing this problem. We first assess several possible "thermostats" of activity on social media for their effectiveness in finding important time periods. We compare methods commonly found in the literature with a method from economics. By combining methods from computational social science with methods from economics, we introduce an approach that can effectively locate crisis events in the mountains of data generated on Twitter. We demonstrate the strength of this method by using it to locate the social events relating to the Occupy Wall Street movement protests at the end of 2011.

Publication types

  • Research Support, Non-U.S. Gov't
  • Research Support, U.S. Gov't, Non-P.H.S.

MeSH terms

  • Attention*
  • Humans
  • Internet / economics
  • Internet / statistics & numerical data*
  • New York City
  • Social Behavior*

Grants and funding

HES and DYK thank the Office of Naval Research (ONR, Grant N00014-09-1-0380, Grant N00014-12-1- 0548), Keck Foundation, and the National Science Foundation for support. FM and HL thank the support of the Office of Naval Research (ONR, Grant N000141010091 and N000141110527). The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.