Using patient reports to improve medical care: a preliminary report from 10 hospitals

P D Cleary; S Edgman-Levitan; J D Walker; M Gerteis; T L Delbanco

Using patient reports to improve medical care: a preliminary report from 10 hospitals

Qual Manag Health Care. 1993 Fall;2(1):31-8.

Authors

P D Cleary¹, S Edgman-Levitan, J D Walker, M Gerteis, T L Delbanco

Affiliation

¹ Harvard Medical School.

PMID: 10131018

Abstract

This article describes the early activities of the Picker/Commonwealth Program for Patient-Centered Care and reports results from a study of 10 hospitals trying to develop better ways of providing patient-centered care. Reported problems were relatively infrequent, but several problems occurred as often as in an earlier national study of acute care hospitals. Academic medical centers and other teaching hospitals tended to have more problems than nonteaching hospitals, but there was great variability within hospital types. The article discusses ways patient reports can be used to improve the quality of hospital care.

Publication types

Research Support, Non-U.S. Gov't

MeSH terms

Data Collection
Hospital-Patient Relations*
Patient Advocacy / standards*
Patient Satisfaction / statistics & numerical data*
Quality of Health Care / statistics & numerical data*
Total Quality Management / standards
United States